There’s no big surprise here that Best Buy has been cheating customers. To some, what is surprising is the method. Best Buy has confirmed that it runs an intranet that looks and operates very similarly to BestBuy.com. When customers come to the store and ask about the cheaper prices they saw on BestBuy.com, they are shown a Best Buy web page that reflects the higher in-store price rather than the cheaper online price. However, that web page does not reside on BestBuy.com, or at least not on the site accessible from home. The higher prices are stored on an intranet site only accessible from the stores.
Ugh. Its smart, but sad. So i guess, just buy online…
That’s odd. I’ve gone in a few times, and told them that their price online was different than the price in the store. Both times, they looked it up online, and both times they gave me the price that I had told them the online store listed, without any argument. I don’t claim that BestBuy is a great company to do business with or anything, but my experience in the issue mentioned here has been acceptable.